This Privacy Policy describes how designagencyworks ("we", "us", "our") collects, uses, stores, and protects personal information when you visit designagencyworks.com and when you purchase or enquire about our design services. By using our website or placing an order, you consent to the data practices described here.
1. Data Controller
The data controller for personal information collected through this website is:
designagencyworks
1003 Pennsylvania St, Denver, CO 80203, USA
Email: hello@designagencyworks.com
Phone: (303) 351-8963
2. Information We Collect
Information you provide directly
When you submit a contact form, configure a package, or proceed through checkout, we collect: your first and last name, email address, phone number, and country. This information is used exclusively to process your request, deliver services, and communicate with you about your project.
Payment information
We do not collect, store, or process payment card numbers. All payment transactions are processed by Stripe, Inc. (stripe.com), a PCI DSS Level 1 certified payment processor. When you click "Pay with Stripe", you are redirected to Stripe's secure checkout. Stripe's privacy policy governs the handling of your payment data.
Automatically collected data
Our web server automatically logs standard access information, including your IP address, browser type, referring URL, and the pages you visit. This data is used for site security and performance monitoring and is not linked to personal identity for marketing purposes.
Browser storage
We use localStorage to store your cookie consent preference. No data stored this way is transmitted to our servers or shared with third parties.
3. How We Use Your Information
- To respond to project enquiries and provide requested quotes
- To process and fulfil purchases made through the website
- To communicate project status updates and deliver final files
- To send post-project follow-up messages where relevant
- To maintain records required by US financial regulations
- To protect the security and integrity of our website
We do not use your personal data for advertising profiling, automated decision-making, or to build behavioral profiles for third parties.
4. Legal Basis for Processing
For US residents, our processing of personal data is based on: contract performance (to deliver services you purchase), legitimate interests (to maintain site security and communicate about your project), and legal obligation (to comply with applicable tax and business record-keeping requirements).
5. Data Sharing and Third Parties
We share personal data only with the following parties and only to the extent necessary:
- Stripe, Inc.: For payment processing. Stripe receives your email address and order details to process your transaction.
- Hosting providers: Our web host processes server logs that may include your IP address.
- Legal authorities: We may disclose data when required by applicable law, valid court order, or regulatory request.
We do not sell, rent, or trade personal data to any third parties for marketing or commercial purposes.
6. Data Retention
Contact and project records are retained for as long as necessary to fulfill the services provided and for a period of 7 years thereafter, as required by US financial and tax regulations. Server access logs are retained for 90 days. You may request deletion of personal data held about you at any time by emailing hello@designagencyworks.com, subject to our obligations to retain data for legal compliance purposes.
7. Your Rights Under US Privacy Laws
Depending on your state of residence, you may have the following rights:
- Right to know: You may request a description of what personal data we hold about you.
- Right to deletion: You may request deletion of your personal data, subject to our legal retention obligations.
- Right to correct: You may request correction of inaccurate personal data.
- Right to opt out: We do not sell personal data. There is nothing to opt out of in this regard.
California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). To exercise any of these rights, contact hello@designagencyworks.com. We will respond within 45 days.
8. Cookies and Tracking Technologies
Our website uses a single localStorage key (daw_cookie) to remember your cookie consent choice. We do not place advertising cookies, analytics cookies, or third-party tracking pixels without your consent. For full details, see our Cookie Policy.
9. Data Security
All data transmitted between your browser and our website is encrypted using HTTPS (TLS). We apply industry-standard access controls and security configurations to our web infrastructure. Payment processing is delegated entirely to Stripe, which holds PCI DSS Level 1 certification, the highest standard for payment card security.
10. International Visitors
Our services are based in the United States. If you access this website from outside the US, your data will be processed in accordance with US law. By using this website, you consent to the transfer and processing of your data in the United States.
11. Children
Our website and services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected information from a minor, contact us immediately at hello@designagencyworks.com.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page indicates when the policy was last revised. Material changes will be communicated by updating the effective date and, where appropriate, by notice on our website.
13. Contact
For any privacy-related questions or to exercise your rights, contact us at:
hello@designagencyworks.com
(303) 351-8963
1003 Pennsylvania St, Denver, CO 80203, USA